I got a virus warning after downloading

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We have received messages in the past from customers that got a virus warning from their anti-virus software. We take these very seriously.

Fortunately, every alarming message so far has been a false positive. We contacted every anti-virus software vendor that flagged our software and every false positive has since disappeared.

How we test for virus warnings before releasing an update

We upload every update to https://virustotal.com so the installer gets checked by 70+ virus engines.

Results for recent updates

A hit does not mean there is a virus in our software, for three reasons:

  1. Nearly every hit we see is for a different kind of malware.
  2. Vendors use a more aggressive engine for Virus Total than they do in their product.
  3. The hits usually disappear over time, once the vendor runs a more thorough analysis.